FAQs

In case there is a failure in payment, please retry and keep the following things in mind:

• Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
• If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at support@sleekandpeek.com

Yes, we charge a flat fee of ₹50 for Cash On Delivery (COD) orders.

• Once you successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID.
• You’ll receive another email & SMS/ Whatsapp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

We request you to mail us with you r order id about the cancellation, and we will cancel it.

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For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund as a gift card to your account which will reflect within 24-48 hours of initiation.

Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don't worry, there are no cancellation charges.