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FREE SHIPPING
We offer free shipping on Prepaid Orders. For Cash on Delivery Orders Rs.50 Charges are imposed for shipping.
1-DAY DISPATCH
We dispatch orders within 1-day. Orders placed on Friday post 2 p.m, are dispatched on following Monday or the next working day.
5-9 DAYS DELIVERY
We usually take 5-9 working days depending on your location.
Delivery timelines:
Kolkata (Our home) 1-2 days
Metro’s 2-4 days
Other cities 4-5 days
High up North like Punjab, UP, J&K etc 5-7
ORDER TRACKING
You'll receive a tracking number from us in your inbox as soon as it ships! Orders can be tracked in real-time via this link - TRACK ORDER
14-DAY RETURNS
Items purchased from SleekandPeek are eligible for return/exchange, if returned within 14 days of delivery.
FREE EXCHANGES
We accept exchanges free of cost. This means you wont be charged extra exchange the product(s). It's on us! We want your experience to be hassle-free.
NO QUESTIONS ASKED RETURNS
You can return the product if you don't like the fabric, color, fit or for any reason - We don't have a problem. However, Rs. 100 will be deducted as Returns handling charges. This is something that is charged to us by the logistic partners.
THE PROCESS
Step 1:
Maintain good condition. Items must be returned unused, unwashed, unworn with all original tags attached. Make sure you put the item(s) back in the original package along with the invoice in the same way it was delivered.
Step 2:
Access our returns center - Link & follow necessary steps.
Step 3:
Our team schedules a pick-up that should take up to 3-5 days. In case of a size exchange, our team ships the new size(s) in parallel. For a returns that result in refund the product would have to reach our facility for quality inspection.
SECOND EXCHANGES COME AT A COST
Second exchanges for the same order will not be free. We give you 2 options:
1. You can ship the product on your behalf or have it physically dropped off at our office (if you are Kolkata).
2. We have it picked up for a Flat fee of Rs. 150. Our team will send you a link to make the payment. The pickup will only be scheduled after payment has be completed.
EXCHANGING FOR SOMETHING ELSE?
In case of an exchange, you are also allowed to choose a different product. If the value of the replacement product exceeds that of the previously purchased product, you can pay just the difference else if it's less, the same can be refunded to you as store credit.
FULL CASH REFUND
Refund is applicable under the following criteria's:
1. Pre-paid orders.
2. Items not on sale/mark-downs (discount coupons are not considered as mark-down)
Note:
We have a 100% refund policy. However, Rs. 150 will be deducted as Returns handling charges. This is something that is charged to us by the logistic partners.
REFUND ON COD ORDERS
For COD orders refunds would be provided via store credit equivalent to the total order value which means no cash refunds to bank account.
STORE CREDIT
Store credits are automatically applied to your account & can be applied during checkout. If you face any issue while applying store credit please write to support@sleekandpeek.com
Under 2 cases:
1. For products on clearance
2. If the product returned is soiled, damaged or altered.